Customer Service: Time to Take Matters Into Your Own Hands


I have never been able to send food back at a restaurant. I’m always afraid of seeming too fussy, so it’s easier for me to just settle for whatever I get –even if it’s awful.

I have never been able to properly complain to any restaurant or store about their delayed delivery time, their incompetent staff or their lack of professionalism.

And while I’ve had my share of bad customer service, it was never a major issue for me.

However, it seems that these days we’ve reached a whole new low in the field of “customer service.” The situation has become so dire that we, as consumers, need to direct business owners and show them what customer service is. We can no longer expect them to know for themselves.

A few weeks ago, I went to a famous café in Maadi to get some work done. I ordered coffee and a sandwich, and then -halfway through my sandwich- I found the waiter asking me to leave.

He wasn’t rude or anything, but he was literally asking me to leave the café (I was the only one there).

Dumbfounded, I asked him why. He told me something about the Ministry of Health and how the café’s owner wasn’t around to deal with them. Their way of handling the situation was to close the place down, get out of their uniforms and just pretend to be passersby.

Aside from their genius solution to the Ministry of Health problem, I was bothered, but not infuriated –until he brought me my check.

A check for a cup of coffee and a sandwich I didn’t even get to finish. Does that make any sense?

For a moment, I got so angry that I was almost in shock, and I wasn’t entirely sure what to do. I took a deep breath and promised myself not to shout –it wasn’t this specific waiter’s fault, after all.

The one thing I managed to ask was, “Do you really expect me to pay for my entire check after what you’ve just done? You’re literally kicking me out…”

The waiter hesitated, then told me they’d remove the service fees and taxes as an apology.

Granted, I should have stormed out without paying a cent, but –like I mentioned- I’m still a beginner.

So in this case, it wasn’t much, but it was still a win. It was progress.

I left them my phone number and requested a call from the owner so he could explain what happened, but, of course, no one called me. I haven’t been to the café since.

They lost a customer because they didn’t even have the decency to call and apologize for kicking someone out.

The lesson here is that you shouldn’t let the incompetent businesses around you rid you of basic rights. Speak up when they offer you inferior products or services.

Speak up, because they seriously think that this how they should run their businesses. They’re that stupid.

Don’t be afraid of seeming too fussy, because –with “customer service” like this- you deserve to be fussy.

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